Shipping policy
Last Updated: [07/07/2026]
Thank you for shopping with us!
Order Processing
- Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
- Domestic: 3–7 business days
- International: 7–21 business days (depending on destination and customs)
Please note that shipping times are estimates and may vary during peak seasons or due to carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free Shipping
- Free shipping on orders over £75
Tracking Your Order
Once your order ships, you'll receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Delayed or Lost Packages
We are not responsible for shipping delays caused by:
- Weather
- Carrier delays
- Customs processing
- Incorrect shipping addresses provided by customers
If your package appears lost, please contact us and we'll work with the shipping carrier to help resolve the issue.
Incorrect Shipping Address
Please double-check your shipping address before placing your order.
If an incorrect address is provided:
- We cannot guarantee changes once the order has been processed.
- Customers may be responsible for additional shipping charges if the package is returned.
International Orders
International customers are responsible for any customs duties, taxes, or import fees charged by their country.
Contact Us
If you have any questions about your shipment, please contact us at:
Email: sanj55@hotmail.co.uk
If you're using a supplier or dropshipping
If your products are shipped from overseas (for example, from China), use:
- Processing time: 2–5 business days
- Delivery time: 7–15 business days (or your supplier's actual average)